Cancellation and Refund Policy

Last Updated: 2026

Welcome to Traavie. This policy explains the cancellation and refund terms that apply to services purchased through our website.

Please read this policy carefully before placing an order. By using Traavie or purchasing any service, you agree to the Cancellation and Refund Policy described below.

1. Nature of Our Services

Traavie provides digital and customized services prepared based on the information submitted by the customer during the order process.

Our services may include, but are not limited to:

  • Temporary flight bookings for visa purposes.
  • Temporary hotel bookings for visa purposes.
  • Travel health insurance.
  • Travel itineraries and trip plans.
  • Visa application form assistance.
  • Visa support letters, including cover letters, invitation letters, sponsorship letters, no objection letters, and visa refusal appeal letters.

Because our services are digital and customized, our cancellation and refund policy differs from policies that apply to physical products.

2. Cancellation Before Order Processing Starts

A customer may request cancellation and a refund only if we have not yet started processing the order or preparing the documents.

If the cancellation request is received before work has started, we may approve the cancellation and refund the payment using the original payment method, subject to any non-refundable payment processing fees charged by the payment provider.

To request cancellation, you must contact us as soon as possible by email:

[email protected]

Please include your order number or the email address used during the order.

3. No Refund After Processing Has Started

Once we start processing the order or preparing the documents, the order cannot be cancelled and the payment cannot be refunded, because the service has already become customized and work has started based on the customer’s information.

This includes, for example:

  • Preparing a flight or hotel booking.
  • Preparing a travel itinerary.
  • Filling out a visa application form.
  • Writing a visa support letter.
  • Issuing or preparing travel insurance documents.
  • Reviewing or processing customer-submitted information.

4. No Refund After Documents Are Delivered

Payments are non-refundable once the final documents have been sent to the customer by email or any other delivery method.

Once the service has been delivered, it is considered completed. The order cannot be cancelled or refunded simply because the customer changed their mind or decided not to use the documents.

5. Cases Where a Refund May Be Approved

A refund or replacement may be approved only in the following cases:

  • We are unable to provide the requested service.
  • The customer was charged twice for the same order by mistake.
  • There is a clear error made by Traavie in the final document and we are unable to correct it.
  • The order was cancelled before processing started, according to Section 2 of this policy.

If there is an error caused by Traavie, we will first try to correct the error and send an updated version to the customer. If correction is not possible, a partial or full refund may be offered depending on the case.

6. Non-Refundable Cases

The customer is not eligible for a refund in the following cases:

  • The customer provided incorrect or incomplete information.
  • The customer entered an incorrect email address.
  • The customer changed their mind after processing started.
  • The customer no longer needs the service after it has been processed.
  • The documents have already been delivered.
  • The customer delayed providing required information.
  • The customer did not use the documents after receiving them.
  • The visa application was refused by the embassy or relevant authority.
  • Embassy or visa center requirements changed after the order was completed.
  • The customer used the service incorrectly or outside its intended purpose.

Partial Refunds for Multiple-Service Orders

When a customer purchases more than one service in the same order or payment transaction, each service is treated as a separate item for the purpose of delivery, review, correction, and refund.

If an issue, error, or dissatisfaction relates to only one specific service, the customer is not entitled to request a full refund for the entire order. The customer may only request a correction, review, or partial refund limited to the value of the affected service, subject to review by the Traavie team.

No partial refund will apply to any other services that have been completed, delivered, or provided correctly, even if those services were purchased together in the same order or under the same payment transaction.

For example, if a customer orders three services and two services are completed and delivered correctly, while one service has an issue, any refund, if approved, will be limited only to the value of the affected service and will not include the full order amount.

7. Visa Refusal Does Not Automatically Qualify for a Refund

Traavie helps customers prepare travel and visa-related documents based on the information provided by the customer.

We do not guarantee visa approval and we are not affiliated with any embassy, consulate, visa application center, or government authority. The final decision to approve or refuse a visa always belongs to the relevant embassy or authority.

Therefore, visa refusal does not qualify for a refund if the service was completed and the requested documents were delivered to the customer.

8. Document Corrections

If the customer notices an error in the delivered documents, they should contact us as soon as possible.

If the error was caused by Traavie, we will correct the document and send an updated version without additional fees.

If the error resulted from incorrect or incomplete information provided by the customer during the order process, additional fees may apply depending on the service type and the correction required.

9. Refund Processing Time

If a refund is approved, it will be processed within a reasonable time according to the payment method and payment provider used.

It may take several business days for the refunded amount to appear in the customer’s account, depending on the bank, card issuer, or payment provider.

10. Payment and Processing Fees

In some cases, payment processing fees or transaction fees charged by the payment provider may be non-refundable.

If any non-refundable payment processing fees apply, they may be deducted from the refunded amount.

11. How to Request Cancellation or Refund

To request cancellation or refund, please contact us by email:

[email protected]

Please include the following information:

  • Full name.
  • Email address used for the order.
  • Order number, if available.
  • Name of the service ordered.
  • Reason for the cancellation or refund request.

We will review your request and respond as soon as possible.

12. Acceptance of This Policy

By placing an order through Traavie, you confirm that you have read, understood, and agreed to this Cancellation and Refund Policy.

If you do not agree with this policy, please do not place an order.