Terms of Use
Last Updated: 2026
Welcome to Traavie. Please read these Terms of Use carefully before using our website or ordering any of our services.
By using Traavie or placing an order through our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the website or purchase any service.
1. Who We Are
Traavie is an online travel document service that helps travelers prepare travel and visa-related documents, including temporary flight bookings, hotel bookings, travel insurance, travel itineraries, visa application forms, and visa support letters.
Website:
https://traavie.com
Contact email:
[email protected]
2. Nature of Our Services
Traavie provides digital and customized services prepared based on the information submitted by the customer during the order process.
Our services may include, but are not limited to:
- Temporary flight bookings for visa purposes.
- Temporary hotel bookings for visa purposes.
- Travel health insurance.
- Travel itineraries and trip plans.
- Visa application form assistance.
- Visa support letters, including cover letters, invitation letters, sponsorship letters, no objection letters, and visa refusal appeal letters.
Services are usually delivered by email or through the delivery method specified during the order process.
3. No Affiliation with Embassies or Government Authorities
Traavie is not an embassy, consulate, visa application center, government authority, or official representative of any country or government body.
We do not issue visas, make visa decisions, or influence the decisions of embassies, consulates, or visa centers.
The final decision to approve or refuse a visa application always belongs to the relevant embassy, consulate, or competent authority.
4. No Visa Approval Guarantee
Traavie helps customers prepare travel and visa-related documents in a clear and organized way based on the information provided by the customer.
However, Traavie does not guarantee visa approval or acceptance of any travel or visa application. A visa application may be refused for many reasons outside our control, including financial situation, travel history, personal documents, embassy decisions, or any other reason determined by the relevant authority.
5. Customer Responsibility for Accurate Information
You are responsible for providing accurate and complete information when ordering any service.
This may include, for example:
- Name as shown in the passport.
- Passport number, if required.
- Nationality.
- Travel dates.
- Destination.
- Correct email address.
- Any other information required to complete the service.
Traavie is not responsible for errors resulting from incorrect, incomplete, or inaccurate information provided by the customer.
If you notice an error after submitting your order, you must contact us as soon as possible by email. We will try to assist where possible, but we cannot guarantee changes once the order has started or the documents have already been delivered.
6. Order Processing and Delivery Time
We start processing orders after receiving the required information and successful payment.
Delivery time may vary depending on the service type, order volume, and accuracy of the information provided. We always aim to deliver orders as quickly as possible, and estimated delivery times may be shown on the service page or during checkout.
Any delay caused by missing information, incorrect email address, payment issues, or delayed response from the customer is not the responsibility of Traavie.
7. Use of Documents
Documents prepared by Traavie are intended to be used as part of the customer’s travel or visa file according to the requested service.
The customer is responsible for using the documents legally and correctly, and for checking whether the documents meet the requirements of the relevant embassy, visa center, or authority.
Documents provided by Traavie must not be used for illegal, misleading, or fraudulent purposes.
8. Prices and Payment
Service prices are displayed on the website or during the order process. Prices may vary depending on the type of service, insurance duration, number of travelers, or additional options selected by the customer.
Full payment is required before we start processing the order, unless otherwise agreed in writing.
Payments may be processed through secure third-party payment providers. Traavie does not store full card details on its servers.
9. Cancellation and Refunds
Cancellation and refund requests are subject to our separate Cancellation and Refund Policy.
Please review the Cancellation and Refund Policy before placing an order, as it explains when an order can or cannot be cancelled or refunded, especially because Traavie services are digital and customized based on customer information.
10. Communication with the Customer
We may need to contact you by email to request additional information or confirm order details.
You are responsible for providing a correct email address and checking your inbox after placing an order. Traavie is not responsible if the customer does not receive documents due to an incorrect email address or failure to check email messages.
11. Intellectual Property
All text, designs, logos, content, layouts, and materials on the Traavie website are owned by us or used with permission. They may not be copied, reused, or published without prior written consent.
Documents prepared for the customer are intended for the customer’s personal use or for their own travel or visa file only.
12. Prohibited Use
When using Traavie, you agree not to:
- Use the website for any illegal purpose.
- Submit false or misleading information.
- Attempt to hack, disrupt, or damage the website.
- Copy or resell our services or content without permission.
- Use our documents for fraudulent or unlawful purposes.
- Abuse support staff or send threatening, harmful, or spam messages.
We reserve the right to refuse or cancel any order if we suspect illegal activity or misuse of our services.
13. Limitation of Liability
Traavie provides services based on the information submitted by the customer and aims to help customers prepare travel and visa-related documents.
To the fullest extent permitted by law, Traavie shall not be liable for any direct or indirect losses resulting from:
- Visa refusal.
- Changes in embassy or visa center requirements.
- Incorrect information provided by the customer.
- Delays caused by the customer or third-party providers.
- Technical issues outside our control.
- Improper use of the documents by the customer.
14. Third-Party Links and Services
The Traavie website may contain links to external websites or third-party services, such as payment gateways, travel service providers, or insurance providers.
We are not responsible for the content, policies, or practices of any third-party website or service. Your use of third-party services is subject to their own terms and policies.
15. Changes to Services or Terms
Traavie may update or modify its services, prices, or Terms of Use at any time when necessary.
Any updates will be posted on this page. Continued use of the website after updates are published means you accept the updated Terms.
16. Governing Law and Jurisdiction
Any dispute or claim related to the use of the website or services shall be handled according to the applicable laws and jurisdiction connected to the operational or commercial entity behind Traavie, unless mandatory consumer protection laws provide otherwise.
17. Contact Us
If you have any questions about these Terms of Use, please contact us at: