Privacy Policy

Welcome to Traavie. We respect your privacy and are committed to protecting your personal information when you use our website and services. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting Traavie or placing an order.

By using our website or purchasing any service, you agree to the data practices described in this Privacy Policy.

1. Who We Are

Traavie is an online travel document service that helps travelers prepare visa and travel-related documents, including temporary flight bookings, hotel bookings, travel insurance, travel itineraries, visa application forms, and visa support letters.

Website:
https://traavie.com

Contact email:
[email protected]

2. Information We Collect

We may collect information necessary to provide our services, including but not limited to:

  • Full name.
  • Email address.
  • Phone number, if provided.
  • Travel details such as destination, travel dates, and booking requirements.
  • Passport details or information required to prepare a requested service.
  • Basic payment-related information connected to your order.
  • Any additional information you submit through order forms or email.

We only request information that is necessary to process and deliver the service you ordered.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your order.
  • To contact you regarding your order or missing information.
  • To send completed documents to your email.
  • To improve our services and website experience.
  • To process payments and manage orders.
  • To respond to support requests and inquiries.
  • To comply with legal or regulatory obligations when required.

We do not sell your personal information to third parties.

4. Payment Information

Payments are processed through secure third-party payment providers. We do not store your full card details on our servers.

Payment information may be handled by payment processors according to their own privacy and security policies.

5. Sharing Information with Third Parties

We may share limited information only when necessary to provide our services or operate the website, including with:

  • Payment processors.
  • Email or order management tools.
  • Hosting, security, and analytics providers.
  • Service partners or providers when required to complete a service you requested.

Information is shared only to the extent necessary to provide the service or operate the website safely and efficiently.

6. Cookies

Traavie may use cookies to improve user experience, analyze website performance, remember preferences, and enhance browsing speed and security.

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website functions.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security of data transmitted online.

8. Data Retention

We retain information only for as long as necessary to provide services, manage orders, resolve disputes, comply with legal obligations, or improve our services.

Data that is no longer needed may be deleted or minimized where appropriate.

9. Your Rights

Depending on applicable laws, you may request to:

  • Access the personal data we hold about you.
  • Correct inaccurate information.
  • Request deletion of your data where there is no legal or operational need to retain it.
  • Object to certain uses of your data.
  • Request a copy of your data where applicable.

To make a request, contact us at:
[email protected]

10. Visa Services Disclaimer

Traavie helps customers prepare travel and visa-related documents based on the information provided by the customer. We do not guarantee visa approval and we are not affiliated with any embassy, consulate, or government authority. The final decision to approve or refuse a visa always belongs to the relevant embassy or authority.

11. External Links

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any external website you visit.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to improve it or comply with legal or operational changes. Any updates will be posted on this page with an updated revision date.

13. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact us at:

[email protected]